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CIT-UIC Passenger Claims Conference on 24 September 2025 in Copenhagen
CIT-UIC Passenger Claims Conference on 24 September 2025
The International Rail Transport Committee (CIT) and the International Union of Railways (UIC), with the kind support of Danish Railways (DSB), are pleased to invite staff from the claims, sales, and legal departments of their member organisations to the Passenger Claims Conference, which will take place in person in Copenhagen (Denmark) on Wednesday, 24 September 2025. This year’s main topic of the conference is the role of mediation, conciliation, and arbitration in resolving passenger-related disputes.
The first session will provide a general overview of these alternative dispute resolution methods, followed by contributions from railway sector representatives who will present practical examples of how mediation is implemented in their countries and companies.
The second session will focus on the timelessly relevant topic of the legal implications of force majeure in passenger transport, including examples of how railway undertakings deal with extraordinary events in practice. This will be complemented by a presentation of UIC technical work on supporting multimodal journeys and implementing real-time timetable data to enhance the passenger experience.
The highlight of the conference will be a workshop, including an interactive session on the conference topics, followed by case analyses. These will cover typical and complex cases currently faced by claims handling departments, including a case study on resolving passenger claims through mediation, conciliation, and arbitration.
This year, participants will have the opportunity to join an optional online training session on claims handling and CIT Agreement on Claims Handling (AIV), scheduled one week prior to the conference (17 September 2025). This session will provide a useful addition to the case discussions held during the conference.
The conference offers a unique opportunity for networking, knowledge exchange and open discussion on unresolved issues and disputed cases.
You can find the invitation, registration form and the programme of the conference on the CIT website: https://cit-rail.org/en/